Delivery + Returns
At Wang and Williams, we’re committed to making delivery as simple and reliable as our products.
Where We Currently Ship
We’re currently delivering to Auckland, Wellington, Christchurch and Dunedin. As we grow, we plan to expand nationwide but for now, we’re focusing on making sure every delivery in these regions is fast, smooth and hassle-free.
Delivery Timeframes
Once your order is confirmed, you can expect delivery within 3–10 working days, depending on your location. We’ll send tracking updates and a delivery window once your order is ready to be dispatched.
A Small Thank You
In the rare case that your item isn’t in stock and needs to be ordered in, we’ll let you know straight away. As a thank you for your patience, we offer a 10% storewide discount for any delays caused by restocking. It's our way of making sure the wait is worth it.
Returns
We offer returns for 30 days from the date your order is delivered/received.
However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:
- Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
- Item(s) must be returned in the original packaging, and in ‘as new’ condition.
- You must provide a photo of your item/s prior to shipping so we can assess the condition.
*Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.
** Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.
